Job Description

Entry-Level IT Helpdesk Technician

We are looking for an enthusiastic and meticulous Entry-Level IT Helpdesk Technician to become a part of our team. In this role, you will be essential in delivering on-site technical assistance and supporting various IT initiatives, collaborating with System Administrators and IT Support Engineers. This opportunity is perfect for those studying in an IT-related discipline, as we provide flexible work hours to fit around academic schedules.

SHIFT (PART-TIME): Mon - Fri, 8 a.m. – 5 p.m.

LOCATION: This position will be located at our Phoenix Formulations facility in Tempe, Arizona.

REPORTING RELATIONSHIP: This role reports to the Director of Infrastructure & IT Operations

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following; other duties, as required:

• First-Tier Helpdesk Support: Serve as the initial point of contact for technical support. Provide installation, configuration, and troubleshooting assistance for hardware, software, and network issues.
• Manufacturing Support: Maintain and troubleshoot technical issues on within our manufacturing environment, including peripheral devices, printers and tablets.
• Office Support: Provide assistance with office technology, such as printers, workstations, and mobile devices. Make sure all IT equipment used in the office operates smoothly to enhance the user experience.
• Asset Management: Manage IT assets by maintaining inventory records, overseeing the lifecycle of equipment, and handling the secure destruction of outdated or broken assets.
• Multi-Channel Support: Provide technical support through in-person interactions, remote assistance, and phone calls, ensuring a positive user experience across all communication methods.
• Other IT Projects: Work collaboratively with System Administrators and IT Support Engineers on various projects and initiatives, contributing to the enhancement and optimization of IT systems

REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Basic understanding of IT hardware, software, and networking concepts.
• Experience with troubleshooting and resolving technical issues.
• Strong communication skills and the ability to provide clear instructions and support.
• Willingness to learn and adapt in a fast-paced environment.
• Previous experience in a helpdesk or technical support role is a plus but not required.
• Currently pursuing or recently completed education in an IT-related field is a plus.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, use hands, talk and hear. The employee may regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. May regularly work within office, manufacturing, and warehouse environments.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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