Job Description

Helpdesk Support

Location: Memphis TN Duration: 6 Months

Job description:

• Ability to work consultantly in an IT organization
• Experience supporting a logistics operation including infrastructure (PC's, printers, scanners, networks) and applications (SAP)
• Experience working with Office 365 tools (Office, Teams, Delve, etc.)
• Ability to effectively communicate in English, both written and verbal. Excellent interpersonal skills with the ability to work on complex and globally distributed teams across many time zones.
• Strong organizational skills. Be able to demonstrate the ability to set priorities based on alignment with business goals and strategic direction, define timelines and deliver to commitments.
• Provide support across various aspects of the IT environment, working in collaboration with IT Helpdesk, remote infrastructure support teams and applications teams covering PC applications, network connectivity, and Logistics applications
• Front line support for the logistics center and 3rd party logistics team outsourced by the client. Resolve IT service issues in a timely manner, with minimal impact to the business and to the customers
• Problem Management: Working with the IT support teams and outsourced partners to drive ownership e2e, identify and remove the cause of incidents, eliminate recurring incidents, and minimize the impact of critical incidents that cannot be prevented. This includes both proactive and reactive problem management source
• As part of a global team, participate in initiatives aimed at improving the effectiveness of Logistics support. This will include participation in process improvements activities, working closely with business process owners to understand how IT can support the business more effectively and with other IT teams as they develop and enhance applications, services, and infrastructure

Disclaimer:

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